Claims

Reporting a Claim

We work with you throughout the entire claims process - from initial response through final resolution - to provide fast, caring service and to settle your claim. Here's how to report a claim, and what we'll do for you:

When you report your claim, all our carriers offer 24 HR toll-free reporting 365 days a year.
You can report your claim and get immediate answers for all your concerns.
A claims representative will contact you - generally within two hours of reporting your claim to answer your questions and schedule an inspection of your vehicle or property. Be sure to discuss any questions you have about deductibles, what's covered or the repairs with your claims rep at this time.
Your vehicle can be taken to the repair shop of your choosing, not ours. If you require assistance in selecting a repair shop we can suggest one for you. Some carriers offer special incentives if you use their recommended service centers. Ask them about it when reporting your claim.
If you need a rental car and your policy covers one, your claims representative can make arrangements for a rental. Keep in mind that rental reimbursement varies based on policy coverage and accident circumstances.
If you use a carrier suggested repair shop, you'll get a Lifetime Guarantee on the repairs, which is valid for as long as you own or lease the car.
We'll keep you informed about your claim by periodically checking the status of repairs and addressing any further issues, such as additional damage, supplemental payments or changes to the expected completion date.

We will work to help settle your claim quickly, fairly, and accurately so you can move on with your life. But please remember that we are the agents; only the carriers claims representative can value the claim and authorize service or payment.